Delete your ShopWise account

ShopWise is a shopping list app by Sami Studio. This page explains how to delete your account and the personal data associated with it.

Option 1 — In the app

Open ShopWise, go to Settings → Account → Delete account, confirm your identity (Google or a link sent by email) and confirm the deletion. Your data is removed from our active systems as soon as you confirm. If the operation is interrupted (for example, by a connection failure), it is completed automatically within the next 24 hours.

Option 2 — By email, without the app

Send an email to suporte@samistudio.work with the subject "Delete ShopWise account", stating your account email.

• To confirm your identity, we always send a confirmation request to the email address associated with the account, even if your request came from that address. We only delete the account once the request is confirmed from that address.
• We acknowledge your request and complete the deletion within 30 days, and email you when it is done.
• You do not need to install the app.

What is deleted

• Your sign-in account (email and profile name).
• All lists you created, their items, categories, stores, preferences and your purchase history.
• Lists you shared stop being available to their participants; invites and share links stop working.
• Your membership in other people's lists and invites linked to your email. Those lists belong to their owners and are not changed.

What may be kept

After deletion we no longer keep your data in ShopWise's active systems. The following may, however, remain for a limited time:

• Server technical logs (Google Cloud Logging): if an error occurs during deletion, the account's internal identifier is logged, without email or list contents. These logs are deleted automatically after 30 days.
• Infrastructure providers' backups (Google Cloud / Firebase): deleted by the providers themselves under their own schedules, and never used to restore deleted accounts.
• Invite email delivery logs, kept by our email provider (Resend) under its own retention policy.
• Email deletion requests: we keep the correspondence only as long as needed to handle and confirm the request.
• Other devices: if you used the account on another device, the app there may keep a local copy until it is opened (the session ends automatically) or uninstalled.

Lists stored only on your device (offline mode) are not on our servers and stay on the device until you uninstall the app.

Delete your data without deleting your account

You can delete your data in ShopWise at any time while keeping your account. Deleted data is removed from your account and from your other signed-in devices.

• A shopping list, its items and its purchase history: on the lists screen, tap ⋮ next to the list and choose Delete (or swipe the list to the left). Lists you shared stop being available to their participants, and their purchases in that list are deleted too.
• Individual items: open the list and swipe the item to the left.
• Individual purchases: open the list, tap the history icon (Trip History) and delete the purchase.
• Lists other people shared with you: open the list, tap ⋮ and choose Leave list. The owner's list is not changed.
• Custom categories and stores: remove them in Settings.

If you need help deleting your data while keeping your account, contact suporte@samistudio.work from the email address associated with your account. We may ask for additional confirmation to protect your data, and we reply within 30 days.

For information about data retention, see the Privacy Policy.